- At Leofame.com we offer non-tangible, irrevocable goods, meaning we do not provide refunds once the order is fulfilled and the product is sent.
- As a customer, it's essential to understand this policy before making any purchases on our site. However, we acknowledge that exceptional circumstances may arise regarding the nature of the product we offer.
- Therefore, we do consider refund requests in the following situations:
1. Non-Delivery of the Product:
- Occasionally, processing times may be prolonged, resulting in delays in order to complete. If you find yourself in such situation, we recommend you to reach out to us for assistance at [email protected]
- Requests for refunds due to non-delivery must be submited to our support department in writing within 3 days from the date of placing the order. Otherwise, the campaign will be deemed completed.
2. Product Not-As-Described:
- Any discrepancies regarding the product's description should be reported to our support department within 3 days of purchase.
- To warrant a refund, clear evidence must be provided demonstrating that the purchased product does not match its description on the website.
- Complaints solely based on the customer's false expectations or desires will not be accommodated. Our support team is committed to offering prompt and professional assistance at all times.
- Please note that all products are sold "as is," and the responsibility for the purchase rests with the customer. Consequently, no refunds will be granted.
